Frequently Asked Questions

Meldi is an AI-powered enquiry capture system. It handles missed calls, SMS, WhatsApp, and social DMs automatically — responding instantly and naturally. When a conversation needs human input, Meldi hands over to your team with full context.

Meldi handles missed call follow-ups, appointment enquiries, general questions about your practice, pricing queries, and social media DMs. It can manage conversations across SMS, WhatsApp, Instagram, and Facebook.

Meldi is built primarily for healthcare and dental practices but works for any client-facing or appointment-based business — including physio, mental health, legal, wellness, fitness, and more.

Setup is designed to be fast and simple. We can typically have your practice live and capturing enquiries within 24 to 48 hours after your demo.

Yes, Meldi works alongside your existing practice management systems. We integrate with the tools you already use to ensure everything flows smoothly.

Absolutely. We provide a simple call-forwarding solution so you can keep your existing number while Meldi captures missed calls.

When a conversation needs human input — such as complex medical questions or emergencies — Meldi intelligently hands over to your team with the full conversation history, so nothing is lost.

Yes. Meldi responds to enquiries around the clock — including evenings, weekends, and bank holidays — so you never miss an opportunity regardless of when it comes in.

Meldi is trained to detect urgent or emergency language and will immediately direct patients to call 999 or the relevant emergency service, and alert your team. It does not attempt to handle emergencies itself.

We offer flexible pricing plans tailored to the size and needs of your practice. Book a demo with our team for a personalised walkthrough and quote.

No setup fees and no long-term contracts. You can cancel anytime with no penalties.

Yes — book a demo and we'll walk you through exactly how it works for your specific practice, with no obligation to proceed.